1. Select bypass spam filter rule
2. At field of “Apply this rule if sender’s domain” is (put your domain names).
3. Save Domain Names
4. There would be action already selected for spam filtering.
5. Save and Close.

The post How to create a rule to bypass spam filter at Office 365 Exchange appeared first on Managed IT Services - ITExperts Agency.

Scenario 1 – Copy mail items from the Recoverable Items folder to – Discovery Search Mailbox

• We want to search and recover mail items that answer the following parameters:
• Mail items that are stored in a specific Exchange user mailbox.
• Mail items that are stored in the Recoverable Items folder (SearchDumpsterOnly).
• In addition, create a detailed Log (LogLevel Full).

Copy mail items from the Recoverable Items folder to – Discovery Search Mailbox

PowerShell command syntax

PowerShell command Example

Scenario 2 – Provide a report about deleted mail items

• We don’t wish to recover mail items but instead, we just want to get a detailed report about all the mail items that reside in the Recoverable Items folder
  We want to search (but not to recover) mail items that answer the following parameters:
• Mail items that are stored in a specific Exchange user mailbox.
• Mail items that are stored in the Recoverable Items folder (SearchDumpsterOnly).

 Provide a report about deleted mail items

PowerShell command syntax

PowerShell command Example

Scenario 3 – Recover deleted mail items from all user mailboxes (bulk mode)

• We want to search and recover mail items that answer the following parameters:
• Mail items that are stored in all of the Exchange user mailboxes (Bulk search).
• Mail items that are stored in the Recoverable Items folder (SearchDumpsterOnly).

 Recover deleted mail items from all user mailboxes (bulk mode)

PowerShell command syntax

PowerShell command Example

Scenario 4 – Recover only deleted calendar mail items

• We want to search and recover mail items that answer the following parameters:
• Mail items that are stored in a specific Exchange user mailbox.
• A specific mail items – only mail items with a specific attachment
• Mail items that are stored in the Recoverable Items folder (SearchDumpsterOnly).

 Recover only deleted calendar mail items

PowerShell command syntax

PowerShell command Example

Scenario 5 – Recover deleted mail items with a specific attachment

• We want to search and recover mail items that answer the following parameters:
• Mail items that are stored in a specific Exchange user mailbox.
• A specific mail items – only calendar mail items
• Mail items that are stored in the Recoverable Items folder (SearchDumpsterOnly).

 Recover deleted mail items with a specific attachment

PowerShell command syntax

PowerShell command Example

Scenario 6 – Recover only deleted mail items that include a specific text (mail body or subject)

• We want to search and recover mail items that answer the following parameters:
• Mail items that are stored in a specific Exchange user mailbox.
• Mail items that include a specific text string.

 Recover only deleted mail items that include a specific text (mail body or subject)

PowerShell command syntax

PowerShell command Example

Scenario 7 – Recover only deleted mail items that include a specific text in mail subject

• We want to search and recover a mail item that answers the following parameters:
• Mail items that are stored in a specific Exchange user mailbox.
• Mail items that include a specific text string that appear in the E-mail subject.

Recover only deleted mail items that include a specific text in mail subject

PowerShell command syntax

PowerShell command Example

Scenario 8 – Recover deleted mail items from a specific date range

• We want to search and recover mail items that answer the following parameters:
• Mail items that are stored in a specific Exchange user mailbox.
• Mail items that were sent on a specific date range.

Recover deleted mail items from a specific date range

PowerShell command syntax

PowerShell command Example

Scenario 9 – Copy ALL mail items from a specific mailbox to – Discovery Search Mailbox

• We want to search and recover ALL mail item that answers the following parameters:
• Mail items that are stored in a specific Exchange user mailbox.
• ALL Mail items from a specific mailbox
• In addition, create a detailed Log (LogLevel Full).

 Copy ALL mail items from a specific mailbox to – Discovery Search Mailbox

PowerShell command syntax

PowerShell command Example

 Additional consideration related to the use of the Search-Mailbox command

1. Assign Full access permission to the Discovery Search-Mailbox

• in case that we want to look into the content of the Discovery Search-Mailbox by using the Outlook mail client, we will need to Assign Full access permission to the Discovery Search-Mailbox.

 Recover only deleted calendar mail items

PowerShell command syntax

PowerShell command Example

2. Assign the required permission for using the PowerShell cmdlets Search-Mailbox

• To be able to use the PowerShell cmdlets Search-Mailbox, we will need to assign the required permission to the user account that will use the PowerShell cmdlets Search-Mailbox
• We will need to enable the following permissions:
• Add a user to the Discovery Management role group and assign the user account the Mailbox Import Export role

 Add user to the Discovery Management group

PowerShell command syntax

PowerShell command Example

Assign a user “Mailbox Import Export” permission

 Assign a user “Mailbox Import Export” permission

PowerShell command syntax

PowerShell command Example

3. Create a new discovery mailbox

• Exchange Online provides a default mailbox that will serve as the container for the search result, the Discovery Search-Mailbox mailbox.
• In case that we want to create an additional “Discovery Search-Mailbox mailbox” we can use a PowerShell command for creating this additional mailbox.

 Create a new discovery mailbox

PowerShell command syntax

PowerShell command Example

The post Recover Deleted Items through PS Office 365 appeared first on Managed IT Services - ITExperts Agency.

• As soon as the case is accepted you are required to meet the SLA within 10 minutes ( Proect Compliance- any individual missing the same needs to share the justification for each case )
• Adherence of 24 Hours SLA – Cases should be closed within 24 hours with Resolution. Any case can only be kept open for more than 24 hours, if customer requested for a follow up or call-back.

3 Strike Process : –

• 3 strike has to be done in minimum 3 days and even after that use your desecration before closing the case

Closure Guideline:-

Before closure of any case, ensure that a closure Email is sent to the customer. ( Compliance )

Billing cases handling:-

1. Try to fix the issue for customer yourself
2. In case you see a need to involving the billing team, call the billing team offline and assist the customer. if you see that Billing team do not wish to assist directly and want customer to call. Please inform the customer about the same to speak to billing team by sharing the number
3. If the customer is still not convinced , ask your SME / TL to escalate the case

RAVE guideline –

Ensure calling customer, only from RAVE client and not from skype for business

Case  handling process

4. Call customer through web rave only and not skype ( compliance )
5. Ensure to update the clear case notes in the ticket so that other person, who reviews the ticket understand on which date call was made
6. If you are unable to reach the customer, ensure to drop an email without fail
7. Before closure of the case, you should send a clear email that states that issue is resolved and hence you are archiving the case .
8. In any 3 strike scenario, before closing the case always mention , customer can always reopen the ticket for further assistance ( please make a note – 3 strick case should not be closed before 3 days . On each response of customer , 3 strick has to be started from 1st strike ).

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1. Select relevant record to add and you are done.

The post How to Add Customer DNS Records into DNS Management at Office 365. appeared first on Managed IT Services - ITExperts Agency.

$adminUPN=”adminemailhere”

$orgName=”orgname”

$userCredential = Get-Credential -UserName $adminUPN -Message “Type your password here.”

Connect-SPOService -Url https://$orgName-admin.sharepoint.com -Credential $userCredential

The below PowerShell command will set a mandatory 30 DAYS limit on all Anonymous links (or external sharing links) generated from SharePoint Online and OneDrive for Business.

If you do not see the parameter listed for the Set-SPOTenant command, update the SharePoint Online PowerShell to the latest version.

Set-SPOTenant -SharingCapability ExternalUserAndGuestSharing
Set-SPOTenant –RequireAnonymousLinksExpireInDays 30

This PowerShell command disable the expiration entirely.

Set-SPOTenant –RequireAnonymousLinksExpireInDays 0

Get-SPOTenant
identified your settings:

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