Outsourced help desk support
Outsourced help desk support from ITexperts (encourages) you keep up an every minute of every day, responsive and professional support channel.
The client is the focal point of any business. A lightning quick support that treats its client well is the best way to keep up a happy client base that gets the statement around and develop your business. Although how might you struggle by large businesses that already have well-established in a 24×7 supported system? Indeed, that is the place where we come in.
Outsourced help desk support from ITexperts (encourages) you keep up an every minute of every day, responsive and professional support channel. 97% of tickets we handle are settled inside (within) the first 60 minutes – with a normal reaction time of 23 minutes.
How we help
- 24/7 emergency administration:
Taking care of server emergencies is an essential part of outsourced helpdesk support. We keep up examine uptime/quality by quickly restoring failed services, justifying server stack, and so on.
- Service configuration assistance:
Clients frequently require a full path while designing or investigating facilitated administration. In outsourced helpdesk support, we help clients with step by step assistance
- Service performance assistance
Server stack spikes are one of the most important reasons for client complaints. When a presentation issue is accounted for, we rapidly discover the container neck and re-establish (restore) the administration quality
- Account security assistance
Web application vulnerabilities and stolen login facts are frequently used to hack sites. We help account owners rapidly get well from an assault, and reestablish (restore) area notoriety.
- Crash recovery assistance
Record relocations or server reboots can bring about information. We help account owners re-establish lost information through database repairs, post box repairs, and backup restores, etc.
- Account setup and migration
New account owners frequently require full support with relocating and setting up their account. We help new account owners rapidly setup their administration by giving itemized well-ordered help.
- Extensive variety of mastery
In our outsourced helpdesk bolster (support) advantage, we cover all well known OS, control boards and charging programming, like CentOS, VMWare, cPanel and WHM, Plesk, WHMCS, and so forth.
- First contact resolution (FCR)
An essential object of ITexperts outsourced help desk support is to decrease clients hold up time. With an FCR of 75%, our group maintains a recurring distance from rehashed subsequent meet-ups and limits issue determination time.
- Quick response and resolution
Clients anticipate that specific support to give quick resolutions to their administration issues. We resolve 97% of tickets inside the initial an hour– with a normal reaction time of 23 minutes.
- Account subscription support
Clients frequently require assistance with dealing with their account membership. We help your clients renew their services, update their accounts, and help them to pick the correct service features.
- Pre-sales support
No business can bear to else potential customers. ITexperts outsourced help desk support helps you maintain a 24/7 pre-sales desk, where your clients find persuading answers to their service queries.
How it works
We convey 100% white marked support by answering your clients support demands using your support systems (we’ll help you set it up on the off chance that you don’t have one). All reactions in help desk have customized to mirror your company name, not our own.
We screen your help line & servers 24/7 so that we’re quickly informed of a new client in queries or server issues.
Our specialists react to your clients from your emotionally supportive system and fix the issue within a few minutes.
Servers have inspected regularly to solve performance, security or other issues to limit client complaints.
Pricing
$3.74/ticket
Least request – 100 tickets per month.
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Supported technologies
ITexperts routinely manages site infrastructure covering an extensive variety of advances. Recorded below are the most well-known technologies we manage on an everyday premise.
Server systems
- Linux or *nix
Redhat / CentOS / Fedora
Debian / Ubuntu
FreeBSD
Cloud Linux - Windows
Server 2008 / 2012 / 2016
Office 365 - Web servers
Apache
Nginx
Litespeed
IIS
Varnish - Database servers
MySQL
MSSQL
MariaDB
PostgreSQL
Galera / NDB - Mail servers
Postfix
Exim
Qmail
Exchange
Virtualization
- VPS systems
Hyper-V
KVM
Proxmox / LXC
OpenVZ
Xen
Virtuozzo / Parallels Cloud
SolusVM
Virtualizor - Cloud systems
VMWare
OnApp
AWS
oVirt / RHEV
Web hosting
- Control panels
cPanel/WHM
Plesk
Direct Admin
InterWorx
ISP system
..and more - Web apps
WordPress
Magento
Joomla
DNN
..and more - Billing / Ticketing
WHMCS
OTRS
HostBill
SalesForce
..and more
What our customers say about us
15 years with ITEXPERTS and counting
We have been with ITexperts for more than 15 years, and it was the most flawlessly awesome choice we made. They are not simply one more tech service, but more of a partner. If you want a support STAFF that will represent your company with master information and compassion…Look no further. ITexperts are all you required!
Great partner for remote-hands work
I am thrilled about the services provided for our SaaS security items by ITexperts – we have observed them be a great partner for all support activities and remotely hands work. I would advocate this team!
I now spend more time with my family
Since using ITexperts, we have had less client’s drop accounts, and have had more new sign ups than ever before.
Best of all I have more opportunity to spend with my family. ITexperts go above and beyond.
Thank you very much for everything.
Start your support today!
Talk to our support specialist. We’ll build you a custom support plan.