We help you setup and work a technical support team that supports your clients 24/7 and deals with your whole server infrastructure
Weekend Warrior
$14.99/hr
Suggested for organizations that need technical support scope throughout the end of the week.
Any two days a week.
Presently the ends of the week can be fun again. Pick the end of the week or any two regular days of the week. It merely has to be the same days consistently.
Full-time Ninja
$12.99/hr
Prescribed for organizations that need full-time technical support experts for business hours or evenings coverage.
Any five days a week.
Our full time committed ninja will have the capacity to deal with your support operations during business days or any 5 days for each week.
The full Squad
Contact Us
Prescribed if that you require one server admin accessible consistently.
Perfect for 24×7 operations.
24×7 accessibility is the best quality level for any help operation.We’ll guarantee that a specialist server admin be accessible at any given time supporting your clients.
That’s not all!
All plans include:
- Expert server monitoring
- Emergency server rescue
- Unmetered support volume
- Helpdesk & Live chat support
- Business/Tech consultation
- Complete server management
Searching for a supporting mix that is not recorded previously? We can fabricate a custom support package for you.
Support customized for your company
Dedicated support is a support group to your organization. You can modify all parts of how this team functions. For instance, you can have specialists with a specific area of expertise, similar to Linux organization. Or, on the other hand, you can set a particular response time for the support tickets.
You have the full control. Just let us realize what you need to customize, and we’ll get it going.
Certified support quality
We’re focused on conveying first class support quality. We re-invest 5% of our income in an ISO 9001:2015 confirmed QA system, where specialists’ analyze 100s of tickets for each month to enhance support quality consistently.
Support operations management
We have more than 15 years of experience in managing server infrastructure and supporting hosting clients. On the off chance that you need more opportunity to concentrate on your core business, we can help you out by taking care of operations and server administration.
Certified information security
We think about the security of your data. Which is the reason picked the hardest security standard for hosting industry, ISO 27001:2013, to ensure your client information, server logins, server assertions, and more.
Engineering services based in Pakistan
Our support group situated in Karachi, Lahore, we takes care of help desk support, live chat support and server administration services. More than 200 specialist co-ops depend on this group to keep near 25,000 servers rock solid, and to determine more than 30,000 help questions for every month.
With an average determination time of 20 minutes, this group settles 95% of help inquiries within 60 minutes, and reliably accomplishes a client happiness rating of 90% in customer surveys.
How it works
Our specialists monitor your servers and support line (email, chat, and telephone) 24/7. At the point when another support query comes in, we settle the issue, and respond to your clients through your support system, along these lines keeping up 100% transparent help.
We monitor your support queue and servers 24/7, with the goal that we’re notified told of new client inquiries or server issues.
Our specialists respond to your clients from your support system and fix the issue within a couple of minutes.
Servers are inspected routinely to settle execution, security or different issues to limit client complaints.
How we help
Here is a couple of basic issues we resolve and the estimated time and service charge for them. The correct quote for your particular issue may fluctuate in view of the complexity, yet this should enable you to take care of business.
- Spam mitigation
2 hours - Fix PHP errors
1 hour
- Database recovery
2 hours - Website hack recovery
2 hours
- Server load mitigation
2 hours - Vulnerability patching
1 hour
- Email error resolution
1 hour - Restore failed services
1 hour
Don’t see your particular issue using given are according to our exceptional Member Access pricing.
Happy customers remain loyal and bring in more business
ITexperts turned the tide of negative surveys of a UK web have – with only TWO changes in the support system.
Supported technologies
Server systems
- Linux or *nix
Redhat / CentOS / Fedora
Debian / Ubuntu
FreeBSD
Cloud Linux - Windows
Server 2008 / 2012 / 2016
Office 365 - Web servers
Apache
Nginx
Litespeed
IIS
Varnish - Database servers
MySQL
MSSQL
MariaDB
PostgreSQL
Galera / NDB - Mail servers
Postfix
Exim
Qmail
Exchange
Virtualization
- VPS systems
Hyper-V
KVM
Proxmox / LXC
OpenVZ
Xen
Virtuozzo / Parallels Cloud
SolusVM
Virtualizor - Cloud systems
VMWare
OnApp
AWS
oVirt / RHEV
Web hosting
- Control panels
cPanel/WHM
Plesk
Direct Admin
InterWorx
ISP system
..and more - Web apps
WordPress
Magento
Joomla
DNN
..and more - Billing / Ticketing
WHMCS
OTRS
HostBill
SalesForce
..and more
Why ITexperts
We know web hosting
Our group supports many web hosting organizations like yours, with the support tailored to coordinate their exotic needs.
We champion small business
ITexperts began little in 1999 as a small business, and we constructed our foundation by helping online SMB organizations make their stamp. We esteem entrepreneurship and enable organizations to develop.
We are trusted
We’ve been reliably appraised the best server management organization for web hosts for the past 15+ years. More than 250+ clients endow their 47,000+ servers with us to keep it quick and secure.
