Dedicated tech plus
Get guaranteed entire week scope for any shift to meet your business needs.
You always have those couple of clients who require critical help during non-business hours. The issues they present can extend from a terminated support of debased record information. Giving a brief, master help to your clients when they require you the most will transform them into raving fans of your business. This is the place the ITexperts Dedicated Tech Plus arrangement can help you.
In the Dedicated Tech plus Plan, we ensure the accessibility of an architect proficient in your systems and methods each day of the week. In the event that you require somebody to cover the night shift each day, or if you need guaranteed accessibility of a designer during day time on all days, this is the plan for you. Additional specialists are prepared and acquainted with your systems, so your help quality remains un-influenced in case, of holidays or leaves. In this way, when you leave office, you leave your clients and servers in the hands of a specialist who knows your business as well as you do.
How dedicated tech plan helps you
The committed tech in addition to design best suits those Organizations which require ensured accessibility of a specialized expert at specific circumstances of the day. Some such situations are evening time end-client support, off-peak server maintenance, and so on. The group works 100% for your organization and is not bound by discretionary breaking points on help volume or issue complexity. With staff learned in your systems always on stand-by, your clients and servers get top quality care seven days a week.
Technical support features
- Multi-channel support
- Customized response time
- Customized support style
- Service issue troubleshooting
- Security incident response
- Performance incident response
- Crash recovery assistance
- Account provisioning
- Account migration
- Subscription management assistance
- Pre-sales support
Infrastructure support features
- Emergency server support
- Preventive maintenance
- Backup management
- Infrastructure design and setup
- Server migration
- Server provisioning
Technical support features
- Support customization
- Custom reports
- Technology Consultation
- Periodic business reviews
- Customized shifts
- Custom reports
How it works
The entire working of your committed group revolved around your business objects and needs. Your group works under an account manager who controls the daily functioning and sets an operational goal. Your account manager is your single point connects with ITexperts and encourages you to accomplish your business objectives identify with help and foundation. The inward quality and security groups work with the record to guaranty the highest level of the value and security in the help operations.
- Your dedicated help group comprises of an account manager driving them, shift managers heading each move, and engineers who specifically deal with your clients and servers.
- From dealing with the every day help operations, executing uncommon tasks, to liaising with substances inside and outside of ITexperts, your account manager goes about as your single purpose of contact for all your help needs.
- Your group of engineers works on multiple projects that can incorporate specialized help for clients, server organization, server provisioning, preventive support, and more.
- ITexperts systems are coordinated into your help desk, live chat and server monitoring systems with a goal that a group can transparently support your customers and servers just as if we were available in your office.
- The quality and security of help procedure are directed by a group of value examiners and the data security administrator.
- The quality managers and management executives officials regular business review meetings with you to ensure the group is helping your accomplish your business objectives.
Frequently asked questions
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