We rapidly restore fizzled services and dig deep to discover what caused the downtime. We at that point actualize a solution customized for your server with the goal that a similar issue never happens again.
How we help
Here is a couple of basic issues we resolve and the estimated time and service charge for them. The correct quote for your particular issue may fluctuate in view of the complexity, yet this should enable you to take care of business.
- Spam mitigation
2 hours - Fix PHP errors
1 hour
- Database recovery
2 hours - Website hack recovery
2 hours
- Server load mitigation
2 hours - Vulnerability patching
1 hour
- Email error resolution
1 hour - Restore failed services
1 hour
Don’t see your particular issue using given are according to our exceptional Member Access pricing.
How it works
Contact
When we get your initial conference order, our experts connect with you through email and chat (Skype, Google, and so forth.).
Rescue
Our first need is to recover any fizzled service and restore regularity. We’ll keep you updated concerning the progress.
Resolve
We at that point dive deep into the issue and discover why it occurred in any case. Then we actualize permanent solutions to prevent its repeat.
Not sure how we can help you? Click here to talk with our experts.
Get started in 2 steps
We begin with an expert conference. This procedure, for the most part, takes 60 minutes, where our specialists check your site, observe out exactly what should be settled, and lay out a solution plan. Speedier solutions are executed within this underlying meeting period. Have questions? Talk to an expert.
1. Choose a support plan
Pay as you go: Initial consultation at $70. 1 hour included. Additional hours at $69.99/hr. See details
Member Access (monthly plan): $70 $0 consultation fee. Additional hours at $59.99/hr. See details
Member Access (annual plan): $70 $0 consultation fee. Additional hours at $39.99/hr. See details
2. Submit support request
Describe the issue you are facing. On form submission, you’ll be redirected to the payment page.
Pricing
Pay as you go
Perfect for server owners who require infrequent support help.
$69.99/hr
It Covers all one-time support tasks and setup. Purchase hours and utilize when you need them.
- Standard support
- Covers server organization tasks, for example, server upgrades, malware expulsion, speed optimization, and so forth.
- 30-mins response.
Member access
(Month to month membership)
Perfect for site owners with month to month support assignments.
$59.99/hr
With 3 hours for every month membership.
- Standard support
- Covers site organization tasks, for example, CMS updates, malware checking, speed optimization, and so forth.
- 30-mins response.
- Additional hours at $59.99/hr.
- 3 hours per month
Consistently, you’ll gather 3 hours of help. Unused hours can be utilized whenever within a year.
- 24/7 coverage
Our specialists are on standby round the clock. You should simply send us an email.
- Zero setup time
We’ll have your server details on document, and our group will know about how your server is configured. In this way, no time is wasted setting up access, reviewing settings or paying bills.
- Built for maintenance
Great for fast response to server cautions or other urgent occasions(e.g., vulnerability patching).
- High load mitigation
- Fix failed backup process
- Fix disk overage issues
- Clean malware infections
- Recover blacklisted IPs
- Resolve mail errors
- Fix failed upgrades
Member access
(Month to month membership)
Purchase hours in mass and spare. Utilize whenever you need within 1 year.
$39.99/hr
With 3 hours per month paid every year.
- Standard support
- Covers site organization tasks, for example, reinforcement reviews, movement, security solidifying, and so forth.
- 30-mins response.
- Additional hours at $39.99/hr.
- 36 hours available all year
Utilize everything without a moment’s delay for major one-off tasks or split it throughout the year for intermittent server issues.
- 24/7 coverage
We’re online 24/7. Only send us a mail, and we’ll get on your case immediately.
- Zero setup time
When you require help, you just need to get in touch with us. Since we’ll be acquainted with your server and hours are paid ahead of time, no time is spent in allowing access, checking settings or paying bills.
- All-purpose support plan
Useful for routine website/server maintenance or major one-time complex tasks.
Recurring emergency issues
- High load mitigation
- Fix failed backup process
- Fix disk overage issues
- Clean malware infections
- Recover blacklisted IPs
- Resolve mail errors
- Fix failed upgrades
High priority tasks
- Fix failed migrations
- Resolve server upgrade issues
- Fix application update errors
- Fix deployment errors
- SEO errors resolution
Crisis tasks, for example, hack recovery, spam alleviation, and more are secured under our Emergency Server Support design, where specialists attend your request within 60 minutes.
Not sure what help you need?
Let us know what issue you’re facing, and we’ll get back to you with solution options, and how to go forward.
Supported technologies
Server systems
- Linux or *nix
Redhat / CentOS / Fedora
Debian / Ubuntu
FreeBSD
Cloud Linux - Windows
Server 2008 / 2012 / 2016
Office 365 - Web servers
Apache
Nginx
Litespeed
IIS
Varnish - Database servers
MySQL
MSSQL
MariaDB
PostgreSQL
Galera / NDB - Mail servers
Postfix
Exim
Qmail
Exchange
Virtualization
- VPS systems
Hyper-V
KVM
Proxmox / LXC
OpenVZ
Xen
Virtuozzo / Parallels Cloud
SolusVM
Virtualizor - Cloud systems
VMWare
OnApp
AWS
oVirt / RHEV
Web hosting
- Control panels
cPanel/WHM
Plesk
Direct Admin
InterWorx
ISP system
..and more - Web apps
WordPress
Magento
Joomla
DNN
..and more - Billing / Ticketing
WHMCS
OTRS
HostBill
SalesForce
..and more
Why ITexperts
We know web hosting
Our group supports many web hosting organizations like yours, with the support tailored to coordinate their exotic needs.
We champion small business
ITexperts began little in 1999 as a small business, and we constructed our foundation by helping online SMB organizations make their stamp. We esteem entrepreneurship and enable organizations to develop.
We are trusted
We’ve been reliably appraised the best server management organization for web hosts for the past 15+ years. More than 250+ clients endow their 47,000+ servers with us to keep it quick and secure.
Frequently asked questions
The administration recovery, for the most part, occurs within the underlying 60 minutes. During this time, we examine log records, follow procedures and more to discover why the server faced an issue in any case. We at that point recognize a solution to prevent this problem from happening again in the future.
As a rule, (for example, database repair), the permanent fix additionally gets executed within this 1 hour.